Delivery Information & Our Terms & Conditions

We pride ourselves on our level of service & delivery performance but please read the following to ensure you understand the agreement you are entering into with us when you place an order wih Creative Casting Ltd. By making payment through our website you are agreeing to accept these terms.

There are a number of ways to order from Creative Casting.

• Online Shop - payment can be made using all major credit & debit cards. We never hold your credit card details & all information is encrypted through our online shop secured by Romancart & Sagepay.
• By Phone - all major credit & debit cards are taken over the phone. Call us on 01252 715700.
• Collection - visit our workshop in Farnham, Surrey & see our kit range before you buy. Please call before you visit as we are a home business, not a high street shop front.

Our Delivery Information
We aim to dispatch all stock items paid for with cleared funds by 2pm that same day for the next working day service. Delivery services used are Royal Mail or courier, depending on the cost of the item, whether you are resident in mainland UK & what service you choose. You will receive an email confirming dispatch details of your goods within 24hrs of ordering.

Delivery Options & Prices

If you choose a delivery service not available to your destination we reserve the right to retrospectively charge you the correct postage cost when processing your order.

Name	Details	Prices
Next Working Day	UK mainland only- COURIER next day service, deliveries can be any time from 8am-6pm. Orders must be placed BEFORE 2pm. ORDERS PLACED ON FRIDAY ARE DELIVERED MONDAY Personalised items cannot be sent using this method.	Fixed at £6.95
Standard 3-5 days	UK only - courier or Royal Mail service, depending on delivery area & weight. 3-5 day service. Allow up to 14 days for personalised items.	Fixed at £5.50
Republic of Ireland	Southern Ireland COURIER 3-5 day service. Allow up to 14 days for personalised items.	Fixed at £15
UK Offshore	ROYAL MAIL N Ireland, Guernsey, Jersey, Isle of Wight, Orkneys, Isle of Man, Lerwick, Shetland & The Hebrides. 2-3 day service, up to 14 days for personalised items.	Up to £9.95 - £2.50 Over £9.95 - £6.95
Airmail Small Packets	ROYAL MAIL Delivery takes up to 7 days, up to 21 days for personalised items. Available for most EU countries (select country at checkout)	Up to £9.95 - £8 Over £9.95 - £23
EU Zone 1 Courier	Trackable 'signed for' COURIER service, up to 3 working days. Available in Belgium, France, Germany, Ireland & Luxembourg, Guernsey, Jersey, Isle of Wight, Orkneys, Isle of Man, Lerwick, Shetland & The Hebrides. Allow up to 21 days for personalised items.	Fixed at £15
EU Zone 2 Courier	Trackable 'signed for' COURIER service, up to 4 working days. Available in Austria & Denmark.Allow up to 21 days for personalised items.	Fixed at £18
EU Zone 3 Courier	Trackable 'signed for' COURIER service, 4-5 working days. Available in Czech Republic, Italy, Slovalia & Spain. Allow up to 21 days for personalised items.	Fixed at £20
EU Zone 4 Courier	Trackable 'signed for' COURIER service, 5-6 working days. Available in Estonia, Finland, Hungary, Poland, Slovenia & Sweden. Allow up to 21 days for personalised items.	Fixed at £23

Damage it Transit
ANY DAMAGE IN TRANSIT MUST BE REPORTED BY EMAIL OR BY CALLING US ON 01252 715700 WITHIN 24 HOURS OF RECEIVING YOUR PARCEL IF A CLAIM IS TO BE MADE.
Failure to do so means we will be unable to refund any delivery costs. Signing for a parcel is acceptance that the goods are received in good order so please check all courier items immediately.

What happens if I miss a courier delivery?
There must be someone to sign for a delivery at the supplied delivery address. If you are out the courier (usually Interlink) will try to leave the parcel with a neighbour. If this is not possible a card will be left with a contact number for you to arrange to collect from the depot. If you are out and do not make contact with the courier the goods will be returned to us & the administation charge for this will be passed back to you, the customer.
Unfortunately, if you wish us to re-send the goods via the courier, we will have to charge you again for postage as we will be charged again. Please ensure you supply a contact telephone number when you place an order so you can be contacted by us if needed. Delivery times when quoted are in business working days and depend on the destination. Service availability may change at short notice due to unforeseeable events. Deliveries are made Monday-Friday except public and bank holidays.

Terms & Conditions

Refunds, Returns & Cancellations
We want you to be completely satisfied with your product and we believe that you will be. However, occasionally you may wish to return an item or cancel an order.
Do not return any goods until you have contacted us by telephone or email.
Creative Casting Ltd adhere to the distance selling regulations (UK) 2000. This means that you may return any off-the-shelf item to us for a full refund (excluding delivery charges) within 7 working days from the day following delivery providing the item when we receive it is new, unused & in it's undamaged original packaging & so suitable for resale. In these instances we are not obliged to refund the cost of delivery. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.

Please note that custom-made items such as bespoke frames & all personalised items (such as prints jewellery, name frames & footprint gifts) are excluded from this and may only be returned if faulty or not as specified. If you wish to return any items purchased from Creative Casting Ltd please ensure you have contacted us first. When you have a return reference number, please send to:

CUSTOMER RETURNS, CREATIVE CASTING LTD, 8 BISHOPS ROAD, FARNHAM, SURREY, GU9 0JA

Return of Faulty, Incorrect or Sub-Standard Products
Faulty products may be returned for a full refund within 7 days or for a replacement product up to 30 days after delivery. Please follow the same procedures as above ensuring you contact us by email or telephone.
Do not return goods until you have contacted us by telephone or email.
If the products you return are faulty or incorrect, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge. We will need to have received any faulty items back before a replacement can be sent. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way. Refunds will be paid within 30 days of return of items which fulfill the above requirements.

Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.